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Welcome to Bibi Bijoux!

Customer Service

Shipping & Delivery
After receiving your order, Bibi Bijoux will ship your order within 1-3 days. Should the unexpected occur that, despite the words "in stock", the product was not available we will contact you immediately.
You will be informed about the expected delivery date. Your order will be packed with the utmost care and sent to your specified delivery address.

Shipping costs are charged for all wholesale orders at &gbp;12.50.

Returns & Replacements
All our jewellery is manufactured with great care from the best materials, because Bibi Bijoux wants to keep our customers satisfied in every aspect. Please do not hesitate to contact our customer service in case an unexpected problem with one of the articles arises and we can assure you that our customer service will do everything to solve the problem as soon as possible.

In case of damage, items can be returned within 14 days of receipt of the order. Provided that the item is unused, unworn (trying is allowed). 

If you want return or exchange an item, please email website@bibibijoux.com or call us on 020 83710136.
You are responsible for your own return package and please make sure that you send it by registered mail, so it's traceable.

Return Address:
Bibi Bijoux

389 Burnt Oak Broadway
Edgware HA8 5TX

Returns processing:
After receiving your return in our returns-department, we will process the return request within two weeks.

Ordering
If you are already a registered member, you can login at www.bibibijoux.com.

Ordering at Bibi Bijoux is 100% safe and very fast and easy in the following steps:
- Add to cart;
- Shopping cart;
- Billing information and preferences;
- Payment information;

Payment Terms
The accepted paymentmethods are:
- Visa
- Visa Debit
- MasterCard

You can contact our customerservice in case you have questions, remarks or complaints. Bibi Bijoux will handle every question, remark or complaint with the greatest care and strives to handle every case within reasonable time. You can contact us by phone Monday - Friday from 09.00 am until 17.00. All queries placed on working days by e-mail to website@bibibijoux.com will be answered within 48 hours.

Bibi Bijoux
389 Burnt Oak Broadway,
Edgware HA8 5TX

Telephone:
020 83710136

Online:
Web: www.bibibijoux.com
Email: website@bibibijoux.com
Sales: order@bibibijoux.com

Product Warranty
Although Bibi jewelry is made of high handmade quality, you will have to take good care of it.
Please read the following guidelines on how to maintain your jewellery. If you follow them your purchase will last longer.

Product care:
*Keep your Bibi jewelry clean with the silver cloth.
*When really dirty only our silver items can also be cleaned with water and soap and dried with a soft cloth. Note: this excludes all types of leather.
*Don’t wear your jewelry while you're sleeping.
*Avoid wearing jewellery while doing sports.
*Don't wear your Bibi Jewelry on the beach, in the shower or during swimming.
*Don’t spray perfume or hairspray on your jewelry.
*Avoid contact with make-up and chemical cleaning products.
*When you're not wearing you jewelry, keep in its own Bibi bag or box, so it won't damage.
*Never use chemicals of any sort to clean your Bibi jewelry.

Product warranty:
Your piece of Bibi jewellery comes with a 6 month warranty. However, if damage occurs due to maltreatment of the jewellery, our warranty doesn’t cover it.

 

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